Privacy Policy

This Privacy Policy explains how "KINETROPIC" MAS'ULIYATI CHEKLANGAN JAMİYAT XORİJİY KORXONA, trading as KINETROPIC FE LLC ("we," "us," or "our"), collects, uses, shares, and protects your personal information when you use the KoiSwarm website and application (the "Service").

1. Information We Collect

We collect information that you provide to us and information that is automatically generated when you use the Service.

• Account Information: Your email address, password, and optional profile details you choose to provide.
• User Content: Text, documents, study materials, prompts, audio inputs, and feedback you upload or enter into the Service.
• Automatically Collected Data: Standard technical information such as your IP address, browser type, device information, access times, and basic usage logs required to operate the Service.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and operate the Service, including generating educational materials based on your inputs.
• To manage your account and process your subscription status.
• To monitor, diagnose, and fix technical issues.
• To respond to your customer support requests.

3. AI Processing and Model Training

To provide the Service, we rely on third-party Artificial Intelligence (AI) API providers.

• External API Processing: Your User Content, including prompts and audio recordings, is transmitted to external AI providers to generate the requested output.
• Global Providers: We use various AI models and infrastructure providers located globally, including in the United States and the People's Republic of China.
• Model Training: We and our third-party AI providers may use your User Content and generated outputs to train, fine-tune, and improve machine learning algorithms and AI models. Do not upload confidential medical records, patient-identifiable data, or sensitive personal information belonging to others.

4. How We Share Your Information

We do not sell your personal information. We only share information with third parties necessary to operate the Service:

• Service Providers: We share data with cloud hosting providers, database services, and AI API providers.
• Payment Processor (Merchant of Record): Paid subscriptions are processed by Paddle. We do not collect or store your payment card details. Paddle processes your financial data subject to its own Privacy Policy, and we only receive subscription status and transaction references.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental request.

5. Cookies and Storage

The Service uses standard session tokens, cookies, and local browser storage strictly necessary for user authentication and maintaining your session security.

6. Data Retention and Deletion

We retain your personal information as long as your account is active.

You may request the deletion of your account and personal data by contacting kinetropic@gmail.com. We will delete your identifiable account information from our active databases. However, please note that any User Content that has already been processed and incorporated into trained AI models or aggregated datasets by our third-party providers cannot be extracted or deleted.

7. Security

We implement commercially reasonable technical and administrative measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet-based service or data transmission can be guaranteed to be 100% secure.

8. International Data Transfers

We operate globally. By using the Service, you understand that your information will be transferred to, stored, and processed in countries outside of your residence, including the United States, the European Union, and the People's Republic of China, which may have different data protection laws than your country.

9. Children's Privacy

The Service is intended for university-level learners. We do not knowingly collect personal information from individuals under the age of 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the "Last updated" date at the top of this document.

11. Contact Us

If you have questions or requests regarding your privacy or this policy, please contact:

KINETROPIC FE LLC
1 Chust Street, Elobod MFY, Mirzo Ulugbek District, Tashkent, Republic of Uzbekistan
Email: kinetropic@gmail.com