Refund Policy

This Refund Policy applies to all purchases and subscriptions made for KoiSwarm and related services provided by "KINETROPIC" MAS'ULIYATI CHEKLANGAN JAMİYAT XORİJİY KORXONA, trading as KINETROPIC FE LLC ("Kinetropic," "we," "us," or "our").

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns and refunds.

1. Refunds

All refunds are processed and determined solely by Paddle in accordance with Paddle's official Refund Policy and Buyer Terms. We do not apply any additional conditions, qualifiers, or exceptions outside of what is strictly stipulated by Paddle.

To understand your eligibility for a refund, including any statutory withdrawal rights or exceptions regarding digital downloads and usage, please refer directly to Paddle's Buyer Terms.

2. Subscription Cancellations

You may cancel your subscription at any time.

• Cancellation will take effect at the end of your current billing period.
• You will retain access to the service until the billing period ends.
• You will not be charged again after cancellation.

3. How to Request a Refund or Cancellation

To request a refund, you must contact Paddle directly, as they handle all transaction disputes and refund processing.

To contact Paddle: You can request a refund through Paddle's Buyer Portal or by emailing them at help@paddle.com.

For product support: You can email our technical support at kinetropic@gmail.com. (Note: We cannot manually process refunds via this email as all transactions are managed by Paddle.)

4. Refund Processing

Any approved refunds will be processed directly by Paddle and credited back to the original payment method used during the transaction. Processing times depend on your card issuer or payment provider.